Taking training to the next level
eMatrix AI is built on the practical application, leadership expertise and on-the-ground specialisation eMatrix has spent many years developing. Your people can now tap into all of that expertise, on demand, through eMatrix AI, our new training platform.
Every session, live, on demand
What eMatrix AI is
eMatrix AI is a platform built with AI on years of eMatrix training expertise. You bring the subject, your standards, policies and procedures, and eMatrix AI draws on our gold-standard communication method to build the training around it.
What powers it is built entirely on eMatrix's own material. Nothing behind it comes from anywhere else.
So what your people learn is your organisation's answer, not a generic one.
Our training has never been easy to scale
What people really value is tapping into our knowledge and industry experience: the role plays, the back-and-forth, the Q&A in the room. That is the part we have never been able to hand over.
When businesses want to run the training in-house, consistency slips as staff change, and doing it properly has always meant putting people in rooms.
Live Expert · on demand, any hour
Ask Jodie · Difficult ConversationsAsk anything
A subject matter expert your people can talk to, built around your domain. Ask it a question and it coaches you through the answer, grounded entirely in vetted material for one field.
Live Expert is built for you, not sold off the shelf. eMatrix takes your subject domain and builds the expert around it, then runs it as an on demand service that is available whenever your people need it.
Call Scenarios · as many times as it takes
A live roleplay call that reacts to how your people handle it
A live roleplay call against an AI caller modelled on real de-identified customer conversations, one who reacts to how your people handle them rather than following a script.
When the call ends, an AI assessor scores it against your own quality framework, capability by capability, with the evidence quoted from the transcript. Hardship, complaints, family and domestic violence, or any scenario your people face, run as many times as it takes.
One answers your people. The other tests them. Both are built on the same platform.
Bring us the subject. We'll build the training around it.
Your standards, your policies, our method. Available to every one of your people, on demand.